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Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Here are the key questions every marketer should ask themselves - and their stakeholders - when considering...

Customer expectations have increased dramatically over the past decade. Customers now expect brands to...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

AI and other analytics technologies are driving incredible innovations and advancements that are making...

For as heartfelt of a topic as it is, navigating the world of loyalty technology can be a real pain....

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Technology enables companies to carry out a vast array of marketing-related tasks more efficiently than...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...