How IT can help customer service adapt to changing demands in an unpredictable world. Today's customers...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Simplify banking for your customers in the cloud I got into banking to push paper and fill out forms....

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...

The rise of marketing technology has in some ways shined a light into areas that were previously hard...

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

Enterprises in the high-tech industry continue to prioritise market share, revenue growth, cost containment...

Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...