Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Retailers are rethinking their eCommerce engagement strategy to respond to customers' new shopping behaviors....

The key to accomplishing your customer-centric marketing goals is to experiment and test what works for...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...