A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

Learn six best practices of customer service and operations leaders for delivering consistent customer...

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Hope is NOT a strategy: Secure your business with the Content Cloud Seems like every week there's news...

There's been a lot for marketers to lament in the past year—and the imminent reduction in access to...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

Following one of the most challenging years in business history, the pandemic has forced every company...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

Dark social is a significant and growing challenge that marketers need to take seriously. There is a...

We surveyed 900 retailers to understand how they handle surges in demand (Black Friday), as well as how...

The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting...