Electronic signatures have gone mainstream. Research for this report found that the technology is now...

See how Algolia customers accelerate revenue in this commissioned study by Forrester Consulting. The...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

AI and other analytics technologies are driving incredible innovations and advancements that are making...

Brands that offer outstanding digital experiences attract and retain more customers. But it's difficult...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

With the arrival of the new decade came the ultimate catalyst of the digital era. But how are leaders...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...