Digital marketing — and its importance in driving revenue — has rarely been more crucial for organisations...

The shift to digital-first buying, along with the corresponding rise in engagement, means marketers have...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

Advanced and continuously evolving technologies — artificial intelligence (AI), machine learning (ML),...

Data is top of mind for many B2B marketers. But do they have the right data to drive success? For the...

Learn six best practices of customer service and operations leaders for delivering consistent customer...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

With so much data available, and advanced tools at our fingertips, it's possible to create dynamic, 360-degree...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

To truly connect with customers, brands need to work seamlessly across search, social, and eCommerce....

The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...