Electronic signatures have gone mainstream. Research for this report found that the technology is now...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

Founded with the intention to make higher education more accessible in Melbourne and regional Victoria,...

Transforming digital marketing Your customers expect memorable moments at every brand touchpoint. And...

Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

For sales and marketing leaders operating in today's hyper-competitive world, their CRM system could...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

Find out how e-signatures can drive efficient digital workflows across an organization, improving the...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

The landscape has shifted for CMS, it used to be that big companies bought high end systems and adapted...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...