Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

We've all experienced the widespread impact of the COVID-19 pandemic. From a business perspective, the...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

Business-to-business (B2B) manufacturers today are facing greater demand for frictionless buying experiences....

Data is top of mind for many B2B marketers. But do they have the right data to drive success? For the...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Founded with the intention to make higher education more accessible in Melbourne and regional Victoria,...

With so much data available, and advanced tools at our fingertips, it's possible to create dynamic, 360-degree...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...