The 2021 Digital Trends Report looks to both the past and the future, presenting two equally valuable...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Now is the time to take your digital transformation in a new, more effective direction. At ServiceNow,...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

As well as increased delivery volumes, ‘COVID sensitization' has led to customers expecting more. Last...

There's a new paradox in marketing. We present a vision for how marketing leaders can balance trust and...

Founded with the intention to make higher education more accessible in Melbourne and regional Victoria,...

These days, leveraging a cross-channel approach to customer engagement isn't a nice-to-have, it's an...