The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

In order to come out on top in the marketing world, you must structure for customer centricity. But how...

Customer experience isn't just a buzzword. It's a differentiator. With 2.041 billion digital global buyers1...

Until recently, brands spent a lot of time waiting, Like a fisherman on a lazy summer afternoon, they...

Interactions between consumers and brands are increasingly playing out across a wide variety of different...

Now is the time to take your digital transformation in a new, more effective direction. At ServiceNow,...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

Brands need to take more control over how they engage customers. To make this happen, Marketing and IT...

Now more than ever, an enterprise's ability to understand the needs of their customers and respond quickly...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...

This guide gives you the breakdown on warehouse-first analytics, why it's the trustworthy, efficient,...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

We analyzed data from three different sources to create the first Global Customer Engagement Review....