Field service management teams want to keep costs down, while improving their customer service relationships. This...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

No matter how much data you have about your customers, you can only understand what they need and expect...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

How formerly offline businesses are thriving after investments in eCommerce. If you have a successful...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...