Field service technicians are often the only physical point of contact people have after buying a product...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...