To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

Vielen Marketern fehlt es an Zeit und Ressourcen, um Ihre Marketing-Ausgaben zu beziffern, was bedeutet,...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Industry experts predict that successful businesses will soon become 100% digital for all transactions....

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...