Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

Digital experience personalization is a major priority for global business leaders and investment plans...

Today's brands are entering a new era of customer engagement. The swift digital transformation spurred...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

Enterprises in the high-tech industry continue to prioritise market share, revenue growth, cost containment...

Box and ECM: Key integrations that drive digital transformation Legacy ECM solutions simply can't keep...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...