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In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

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The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

The Digital Public Library is an association that operates and manages the digital services for their...

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Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...

Consumers today have more choices than ever. Often, all it takes is a better online experience, an enticing...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...