Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

When personalization isn't paying off and data doesn't help you make sound decisions, it's time to renew...

This eBook covers the benefits and challenges of electronic and digital signatures, compliance considerations,...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

During the coronavirus pandemic, the financial services sector became something of an additional emergency...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

5 ways a high-quality eCommerce platform can drive ROI. You'll need to carefully define your customer...

Marketing metrics and analytics—done right—can be a strategic enabler of trust, greater budget, and...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...