Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

During the coronavirus pandemic, the financial services sector became something of an additional emergency...

How can companies maximize their investments and take full advantage of the resources they already have...

During a time when companies are racing to turn their physical events into digital experiences, marketers...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

The Digital Public Library is an association that operates and manages the digital services for their...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Interactions between consumers and brands are increasingly playing out across a wide variety of different...