The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Marketing metrics and analytics—done right—can be a strategic enabler of trust, greater budget, and...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

The Digital Public Library is an association that operates and manages the digital services for their...