More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Digital experience personalization is a major priority for global business leaders and investment plans...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

Field service technicians are often the only physical point of contact people have after buying a product...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Field service management teams want to keep costs down, while improving their customer service relationships. This...