Back in the day, brands' communications to their customers used to consist of a memorable message delivered...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

Communicating in ways that speak to each individual customer, is what allows brands to build strong relationships....

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Here are the key questions every marketer should ask themselves - and their stakeholders - when considering...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...