Why businesses are consolidating use of a single support solution for both customers and employees. The...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Learn six best practices of customer service and operations leaders for delivering consistent customer...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

¿Qué impide a los equipos de marketing tener éxito? ¿Por qué algunos directores de marketing parecen...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

During a time when companies are racing to turn their physical events into digital experiences, marketers...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...