In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...

Creating amazing customer experiences is critical to the success of your business. But implementing the...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

During a time when companies are racing to turn their physical events into digital experiences, marketers...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...