Do you know when to approach your customers? What about—and maybe even more importantly—when not...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

About the Guide Your guide to the mixed methodology workflow landscape. Some teams function best with...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

The Challenge: A UK-based software company, EdgePetrol wanted to optimise its sales process to ensure...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Amplitude worked with Wiley Books to put together an easy-to-understand resource on using product analytics...

About the Report Creative obstacles and opportunities in an evolving workplace. We surveyed 400 US-based...

This guide gives you the breakdown on warehouse-first analytics, why it's the trustworthy, efficient,...

Marketers have been doing lead generation (the process of creating new contacts) for decades. According...

Digital asset management (DAM) systems are becoming a key part of marketing operations infrastructure....

Through our experience with the best brands in the world, we've found that the most successful organizations—and...

In today's intensely competitive marketplace, the business world is moving rapidly to online transactions...