With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

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NICE CXone's latest eBook, Knowledge Rocks! is a comprehensive guide to providing clear, accessible,...

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The seriousness of life during the pandemic has taken its toll. Tired of the mundane and familiar, people...

Many marketing professionals fall into the trap of assuming in advance that they know what their customers...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Brands that offer outstanding digital experiences attract and retain more customers. But it's difficult...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

Developing better marketing creative based on data-inspired insights can double revenue, according to...