Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

For sales and marketing leaders operating in today's hyper-competitive world, their CRM system could...