The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

No AI or Machine Learning will ever know the customers better, than they know themselves. Many marketing...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

In today's market, customers control the buying journey – a trend that has accelerated with the increased...

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...

Hope is NOT a strategy: Secure your business with the Content Cloud Seems like every week there's news...

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...

In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

When personalization isn't paying off and data doesn't help you make sound decisions, it's time to renew...

Amplitude worked with Wiley Books to put together an easy-to-understand resource on using product analytics...