Advanced and continuously evolving technologies — artificial intelligence (AI), machine learning (ML),...

Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Six-figure deals are complicated. There are unforeseen hurdles and countless stakeholders which leads...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

The rise of marketing technology has in some ways shined a light into areas that were previously hard...

In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

Dark social is a significant and growing challenge that marketers need to take seriously. There is a...