Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Back in the day, brands' communications to their customers used to consist of a memorable message delivered...

Business-to-business (B2B) manufacturers today are facing greater demand for frictionless buying experiences....

In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

AI and other analytics technologies are driving incredible innovations and advancements that are making...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

We've all experienced the widespread impact of the COVID-19 pandemic. From a business perspective, the...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...