As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

See where the disconnect lies and discover how to bridge the gap with Sitecore. You probably already...

In order to come out on top in the marketing world, you must structure for customer centricity. But how...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Over the last year retailers have faced unprecedented challenges. The need to rapidly adapt to shifting...

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....