Electronic signatures have gone mainstream. Research for this report found that the technology is now...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

Driving webinar registration and attendance is a major struggle for most companies. While webinars are...

The digital-first future is here, and higher education institutions are figuring out how to make the...