2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

Every business has one thing in common: the desire to achieve higher revenue and faster growth. But many...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

About the Report Creative obstacles and opportunities in an evolving workplace. We surveyed 400 US-based...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...