Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

¿Qué impide a los equipos de marketing tener éxito? ¿Por qué algunos directores de marketing parecen...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

Field service technicians are often the only physical point of contact people have after buying a product...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...