More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...