The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

Leading Bank Stops Automated Fraud. Banks and financial institutions focus on driving digital innovation...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

B2B marketers have shifted the way they do business as digital channels become the default approach....

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...