Change management blueprint for contact centre digital transformation
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to work from home or hybrid working models, which changed the entire flow of work as it became dependent on technology. As the contact centre is no longer one touchpoint in the customer journey, it fails without chain management.
Download now to understand the steps of organisational change management.
Read More
By submitting this form you agree to NICE inContact contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. NICE inContact web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: Customer Data, Customer Interaction, Technology
More resources from NICE inContact
The Ultimate CX Agent Guide
Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption that forever changed how businesses inter...
Cultivating a future-proof customer journey s...
When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses were thrust five years forward in digital ...
The state of contact centre transformation in...
The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there is no going back to how things were. Deprived...