$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

One of your biggest opportunities to deliver a superior experience is through customer service, and traditional...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

Investing in great outcomes for customers and employees. The road to exceptional customer service has...

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

Business and technology leaders at companies large and small, across multiple industries, have identified...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Leading Bank Stops Automated Fraud. Banks and financial institutions focus on driving digital innovation...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...