An easy customer experience is the hallmark of today's most successful support organisations. That's...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

To truly connect with customers, brands need to work seamlessly across search, social, and eCommerce....

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Software has transformed every business discipline. After the initial strides made by email, conferencing...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

See how Algolia customers accelerate revenue in this commissioned study by Forrester Consulting. The...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...