Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...

Brands need to take more control over how they engage customers. To make this happen, Marketing and IT...

Software has transformed every business discipline. After the initial strides made by email, conferencing...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...

An easy customer experience is the hallmark of today's most successful support organisations. That's...

IDC Analyst Brief: From business to nonprofits and government services – organizations cannot afford...

Consumers today have more choices than ever. Often, all it takes is a better online experience, an enticing...

Here are the key questions every marketer should ask themselves - and their stakeholders - when considering...

Here's how marketers can connect with customers and prospects wherever they are, using smart data management. These...

In order to come out on top in the marketing world, you must structure for customer centricity. But how...

Transform your content delivery from an off-the-cuff process, into one seamless, connected journey Your...