Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Field service technicians are often the only physical point of contact people have after buying a product...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

Creating amazing customer experiences is critical to the success of your business. But implementing the...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...