Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

The Digital Public Library is an association that operates and manages the digital services for their...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

Field service technicians are often the only physical point of contact people have after buying a product...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...