2022 agent experience trends report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, twothirds of contact center leaders—65.6% of survey respondents—reported an increase in attrition, or agent turnover, over the past two years. This report will reveal the top three factors of rising attrition rates among contact center agents and explore ways leadership teams can reverse this trend.
Read More
By submitting this form you agree to RingCentral contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. RingCentral web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: Collaboration, Technology
More resources from RingCentral
The Innovator's Guide to the Digital-first Co...
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs to handle next generation digital channels in...
2022 Guide to Leading an Agent-Centric Contac...
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you'...
What your business needs for a hybrid and rem...
The pandemic redefined 'work' as we know it. Companies adopted new technologies and workflows to support large-scale work from home. Workers quickl...
