In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...