The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Investing in great outcomes for customers and employees. The road to exceptional customer service has...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Effective senders of mail employ focus and use data driven analytics to achieve not only effective delivery...

B2B marketers have shifted the way they do business as digital channels become the default approach....

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...