Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

Business and technology leaders at companies large and small, across multiple industries, have identified...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...