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$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

Business and technology leaders at companies large and small, across multiple industries, have identified...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

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How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

Leading Bank Stops Automated Fraud. Banks and financial institutions focus on driving digital innovation...