The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

Field service technicians are often the only physical point of contact people have after buying a product...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Digital experience personalization is a major priority for global business leaders and investment plans...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

5 ways a high-quality eCommerce platform can drive ROI. You'll need to carefully define your customer...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...