Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced it during the pandemic, and many don't plan to return to their old behaviors.…
Turbo-charge your growth with smoother experiences and better payment capabilities.
Key Findings
We know Online Trading Platforms are ambitious growers and we want to help them turbocharge their global footprint. That's why…
Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment?
We asked CX coaching experts about building user-friendly contact centre onboarding and training programs to prepare…
NICE CXone's latest eBook, Knowledge Rocks! is a comprehensive guide to providing clear, accessible, and helpful content to customers, while helping agents provide better support. From the search engine to…
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only around 7% of their time actually coaching. This has large-scale ramifications on the coach,…
In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers with competitive context for evaluating selected solution providers supporting secure customer contact experiences and fraud prevention. The…
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, twothirds of contact center leaders—65.6% of survey respondents—reported an…
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they're significantly more focused on…
Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition eBook. From compelling use cases to a handy glossary of terms, it unpacks everything you need to…
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both customer ratings of providers…
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs to handle next generation digital channels in the contact center.
This eBook provides data and background, as…
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you're on an impossible mission.
In this eBook, you'll…