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Reinventing customer service
The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do such ...
The Digital-first Toolkit
Over the past year, society has proven we can be effective, creative and productive working from anywhere—even amid a global pandemic.
We'v...
Introducing Forrester's new study: The Total ...
Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often requires a feat of company-wide coordination....