Latest resources from Microsoft
2017 State of Global Customer Service Report
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly li...
Leading the Future of Field Service: Connecti...
Field service management teams want to keep costs down, while improving their customer service relationships.
This can be hard for organisati...
Microsoft Lays Out Linkedin CRM Strategy
You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the success of your sales team is stifled by si...