Latest resources from Genesys
Omnichannel is no longer optional
The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual ...
Increase Customer Service Agility With Cloud ...
Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses becoming increasingly comfortable wi...
2017 Customer Service Trends: Operations Beco...
Your customers have a strong opinion of what makes a company customer-centric.
Customer service organizations must build on a foundation of o...