Driving Radical Customer Service Innovation

How IT can help customer service adapt to changing demands in an unpredictable world.
Today's customers are facing unprecedented challenges—which means they have radically new expectations for service delivery. To meet these heightened expectations, service teams are looking to IT to provide the innovations that can help them streamline and automate responses to customers' needs and provide personalized hands-on support.
In this eBook, you'll learn how customer service and IT can partner to:
You'll also find a checklist for driving customer service innovation and real-life case studies from customers who have transformed their own customer experience.