Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

B2B marketers have shifted the way they do business as digital channels become the default approach....

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...

These days, leveraging a cross-channel approach to customer engagement isn't a nice-to-have, it's an...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

Brands that offer outstanding digital experiences attract and retain more customers. But it's difficult...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

As you are reading this, the entire annual gross domestic product of the United Kingdom is sitting in...

In today's marketing climate, lead generation has become a popular strategy to help create demand and...

One of your biggest opportunities to deliver a superior experience is through customer service, and traditional...