Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

See what your brand can accomplish with the right brand management software. These days, brand management...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...