RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

Your customers expect memorable moments at every brand touchpoint. But when you have websites, social...

During the coronavirus pandemic, the financial services sector became something of an additional emergency...

The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting...

Adobe recently commissioned Forrester Consulting to conduct a global survey to understand how digital...

For many companies, the sales team sits at the heart of its profitability. Its ability to operate efficiently...

Microsoft has teamed up with DocuSign to make our industry-leading eSignature apps available to businesses...

In this knowledge brief, we'll analyse how organisations today are modernising sales practices and operations...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Hope is NOT a strategy: Secure your business with the Content Cloud Seems like every week there's news...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Many financial services firms have automated the vast majority of key processes and customer experiences....

Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...