Now more than ever, an enterprise's ability to understand the needs of their customers and respond quickly...

B2B marketers have shifted the way they do business as digital channels become the default approach....

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

Self-scanning or Scan and Go shopping experiences were already making steady inroads across Europe entering...

Every business has one thing in common: the desire to achieve higher revenue and faster growth. But many...

Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Software engineering teams were often among the best placed to adjust to 2020's shift to working from...

44% of iOS users and 91% of Android users opt in to push notifications, making them the #1 external channel...

Microsoft has teamed up with DocuSign to make our industry-leading eSignature apps available to businesses...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

Whatever the size of your organisation, this guide will help you choose, deploy, and optimise a CMS that...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Als bedrijven toptalenten willen aantrekken, hebben ze moderne, geavanceerde en digitale wervings- en...