Control Freaks Freak Out for Rescue
Meet your CX objectives consistently across in-facility and remote customer support teams with a proven solution.
Today's workforce embraces flexibility, with the majority (64%) of customer care agents working remotely or in hybrid work situations and only 36% in a company facility. That's a huge shift from where it was before the pandemic, where the majority of workers (51%) were in-facility.
While customer care agents are benefiting from the many advantages of flexible work – such as less commuting and a better work/life balance – their managers are struggling with the lack of visibility into the dayto- day activities of their support teams. If they can't see their agents at work, how can they ensure agents are delivering a consistent customer experience (CX), the tools they are using are secure and reliable, and agent performance measures up?
To take control, you need a remote support solution with more controls. Download this eBook now.
Read More
By submitting this form you agree to GoTo contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. GoTo web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: Content Marketing, Digital Marketing, Inbound Marketing, Marketing Automation, Marketing Software, Marketing Strategy
More resources from GoTo
Time to Consolidate, Not Complicate
Why businesses are consolidating use of a single support solution for both customers and employees.
The day-to-day experiences of customer ca...
Consistency, Speed, and Simplicity: Global Re...
Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and simplicity of remote support services offered ...
Control Freaks Freak Out for Rescue
Meet your CX objectives consistently across in-facility and remote customer support teams with a proven solution.
Today's workforce embraces ...