Now is the time to take your digital transformation in a new, more effective direction. At ServiceNow, we make the world of work, work better for people anytime, anywhere, in…
The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What it showed is that change can happen in an…
The health of your brand, products, and services depends on delivering exceptional experiences time and again. It's always existed, but experience is now a discipline and a focus. And it's…
Aberdeen surveyed 1,357 businesses from over 10 industries to share their top strategic priorities and core capabilities for managing customer operations–when customer service works together with middle- and back-office teams…
Powering end-to-end insights across customer experience, satisfaction, and cost management.
Leading companies pride themselves on offering excellent customer experiences based on positive engagement. Often these same companies are at a loss…
ServiceNow® Field Service Management is a cloud-based solution that connects field service to other parts of the organization to improve operations efficiency and raise overall customer satisfaction. A more tightly…
Intelligent technologies power great customer and employee experiences.
Artificial Intelligence (AI) and other intelligent technologies can be used to perform tasks normally requiring human intelligence such as visual perception, speech…
The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role of…
There are 5 deal warnings that are preventing you from closing revenue. Through analyzing interactions from hundreds of sales teams, thousands of deals and millions of calls Gong has pinpointed…
Six-figure deals are complicated. There are unforeseen hurdles and countless stakeholders which leads to more objections. What strategies do sellers have to reduce risk, influence deals, grow deal size, and…
Aircall, Gong, and SalesWorks ran a survey of SDRs and their managers at sales organisations across the UK to answer these burning questions:
Which approaches and habits do SDRs from high-performing…
Gong commissioned Forrester Consulting to create a Total Economic Impact Study to assess the relationship between deploying the Gong Revenue Intelligence Platform and potential return on investment enterprises.
Overall, the study…